Applies to residents outside the European Economic Area, Switzerland and the United Kingdom. If you reside in the EEA, Switzerland or the UK, this Privacy Policy applies to you instead.
Effective: 23 August 2026
This Privacy Policy describes how we collect and use personal information when you use Ola, the Ola mobile application, and the website at tryola.ai (together, the "Service").
Ola is currently a free, invitation-only beta. Our Terms of Service govern your use of it.
1. Who we are#
The Service is provided by:
Jayden Robert Bruck
Dieburger Straße 48A
63303 Dreieich
Germany
contact@tryola.ai
Write to us at contact@tryola.ai about anything in this policy.
2. Personal information we collect#
Information you provide.
- Account information. Information associated with your account, such as your name, email address, telephone number, credentials, and date of birth or age confirmation.
- Your Content. Everything you provide to the Service and everything the Service produces for you in response, in whatever form: messages you write or dictate, the audio and video of conversations and calls, photographs and files you send, images, video and audio the Service generates, documents and software the Service produces for you, and information the Service retrieves at your request from sources you connect it to.
- Communications. The content of messages you send us, for example by email or through support channels.
- Other information you provide, such as when you take part in a survey or confirm your identity or age.
Information we collect when you use the Service.
- Activity information. How you use the Service and what it does in response: the features you use, the requests you make, the actions the Service performs for you, and the outcome of those actions.
- Technical and log information. Information your device and browser send automatically, such as IP address, device and browser type and settings, operating system, device identifiers, language, time zone, and the dates and times of your requests.
- Approximate location, derived from technical information such as your IP address, for security and to make responses more relevant.
- Precise location, contacts, camera, microphone and photos, only where you grant the relevant permission on your device and only for the features that use it. You can withdraw any of these permissions at any time in your device settings.
- Connected account information. Where you connect a third-party account, the information and content from that account that the Service needs in order to do what you asked it to do.
- Cookies and similar technologies, which we use on our website to operate it, keep it secure and remember your preferences.
Information from other sources. We receive information from providers that help us operate the Service, keep it secure and prevent abuse, and from publicly available sources.
3. How we use personal information#
We use personal information:
- to provide, maintain and operate the Service — to answer your requests, carry out the actions you instruct, run the features you use, and support you;
- to improve and develop the Service — to understand how it is used, diagnose problems, measure and improve quality and cost, build new features, and derive reusable capabilities from what the Service builds, so that what works once works for everyone. Before anything derived becomes available to another user, it passes through a process designed to remove what is personal to you. Section 8 of the Terms of Service sets out the licence this rests on;
- to personalise the Service, so that it remembers what you have told it and what it has learned while working for you;
- to communicate with you about the Service;
- to keep the Service safe — to detect, investigate and prevent fraud, abuse, security incidents and violations of our Terms and Acceptable Use Policy, including by reviewing Content;
- to comply with the law and to establish, exercise or defend legal claims.
We also aggregate or de-identify personal information so that it no longer identifies you, and use it for the purposes above.
Storage and access. We store your Content and your activity in the Service on systems we operate. Our personnel are able to access it for the purposes set out in this section. Access is restricted and recorded. We will not tell you that we are unable to see your data, because for the purposes described here we are.
4. Sensitive information#
The Service is not designed for sensitive information, and section 10 of the Terms asks you not to submit it. Please do not provide health information, government identification numbers, payment card data, financial account credentials or biometric identifiers, and do not provide such information about anyone else.
5. Who we share personal information with#
We do not sell personal information, and we do not share it for advertising or cross-context behavioural advertising.
We share personal information with:
- Providers who help us run the Service. These include providers of hosting and infrastructure, artificial intelligence model and inference services, speech and language processing, image, audio and video generation, telephony and messaging, push notifications, email delivery, content delivery and network security, storage and backup, and support and abuse-prevention tooling. They act on our instructions and may access, process or store personal information only in the course of performing their duties to us.
- Third parties you connect or direct us to. Where you connect an account or ask the Service to interact with an external service, the information necessary to do that is shared with that service, and is then governed by its own terms and privacy policy.
- Authorities and others, where the law requires or permits it, including to comply with a legal obligation, enforce our terms, detect or prevent fraud or other unlawful activity, protect the safety, rights or property of our users, ourselves or the public, or establish, exercise or defend legal claims.
- A successor, if the business associated with the Service is transferred.
6. Where your information is processed#
We are established in Germany, and the Service is operated from Europe. Some of the providers described in section 5 are located in other countries, including the United States. By using the Service, you understand that your personal information will be processed in countries other than the one in which you live, and that the data protection laws of those countries may differ from your own.
7. How long we keep personal information#
We keep personal information for as long as we need it for the purposes described in this policy, and thereafter where we are required or permitted to keep it, for example to comply with a legal obligation, to prevent fraud and abuse, to keep the Service secure, or to establish, exercise or defend legal claims.
Your Content and the record of what the Service did for you are kept for as long as your account is open, so that the Service can go on working for you and so that we can operate and improve it. We do not delete it automatically after a fixed period.
You can ask us to delete your information, or to close your account and delete it, at any time by writing to contact@tryola.ai. We will do so within a reasonable period, except where we are required or permitted to retain particular information as described above. Deletion may not be possible where information has already been aggregated or de-identified so that it no longer relates to you.
8. Your choices#
- Device permissions. You can grant or withdraw location, contacts, camera, microphone and photo permissions at any time in your device settings.
- Connected accounts. You can disconnect a connected account at any time in the Service.
- Deletion. You can ask us to delete your information or close your account by writing to contact@tryola.ai.
- Communications. You can opt out of non-essential emails using the unsubscribe link in them.
Depending on where you live, you may have additional rights under local law, such as rights to access, correct, delete or obtain a copy of your personal information, or to object to or restrict certain processing. Write to contact@tryola.ai and we will respond as the applicable law requires. We will not discriminate against you for exercising a right.
A note on accuracy. The Service generates responses by predicting the words most likely to follow a request. Those words are not always factually accurate. If the Service produces factually inaccurate information about you and you would like it corrected or removed, write to contact@tryola.ai. We will consider your request in light of applicable law and of what is technically possible.
9. Security#
We take technical and organisational measures designed to protect personal information against loss, misuse, and unauthorised access, disclosure, alteration and destruction. These include access controls and the recording of access to member data.
No system is completely secure, and no transmission over the internet is ever fully secure or error-free. Please take care in deciding what you provide to the Service. We are not responsible for the circumvention of privacy settings or security measures in third-party services.
10. Automated decision-making#
We do not use automated processing to make decisions that produce legal effects concerning you or that similarly significantly affect you. The Service generates responses and performs actions on your instruction; the decisions about what to ask for and what to do with the result are yours.
11. Children#
The Service is not directed to, and may not be used by, anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe that someone under 18 has provided personal information to us, write to contact@tryola.ai and we will investigate and, where appropriate, delete it.
12. Changes to this policy#
We may update this policy as the Service develops or as the law changes. Where a change materially affects you, we will tell you by email or by notice in the Service before it takes effect. The date at the top shows when it was last updated.
13. Contact#
Jayden Robert Bruck
Dieburger Straße 48A
63303 Dreieich
Germany
contact@tryola.ai